The 21st century retail environment is more fast-paced, competitive and unpredictable than ever before. What seemed unthinkable yesterday is either commonplace or on the verge of being introduced today. As a result, there has never been a greater need to stay relevant and ahead of the game as opposed to simply keeping up. With the world becoming smaller and people (your staff and consumers or your retail clients) becoming increasingly savvy and wanting more than just a great product, price, service or pay packet, a reliance on just the development of technical skills in retail is no longer enough. Similarly, being better than 98% of the competition is no longer good enough because every single one of your competitors is just a click away.
The only positioning you can count on today is being the best in the world.
In the game of retail, the greatest strength lies not just in systems and inventory but also in the people within the business (yes, even in today’s online world). Yet people solely rely on effective systems and processes to maximize their own performance, as a result, winning the game in retail (or any other industry for that matter) takes a strategic combination of:
• ‘Soft’ people related skills
• Technical skills
• Accountability to stay on track
• The key drivers to ensure each move happens with precision and timeliness
The Global Retail Academy focuses on the combination of the above alongside vocational, managerial and leadership programs for global and local retailers and those seeking to join and work in the exciting world of retail sector. Where the emphasis in retail used to be predominantly on process, structure and price, today the emphasis must be on innovation, inspiration, integration, differentiation and faultless execution if you want to do more than just survive.